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CTIS 466

Business Process Management

Business Process Management is about treating an organization's work as a set of explicit, measurable processes that can be diagnosed, modeled, and redesigned rather than left as tacit habit — the discipline that sits between management thinking and the IT systems that actually execute the work. You'll spend the semester mapping real processes in BPMN (using Signavio), running quantitative analyses with queuing and simulation, and carrying a term project through identification, analysis, redesign, and presentation alongside two midterms and a final. For CTIS students this is where systems analysis training pays off in business terms, and it's directly what you'll be expected to do on the job when a company asks why a workflow is slow and what to automate.

Credit3ECTS5BölümInformation Systems and TechnologiesPreCTIS 310

Değerlendirme 100% — 3 adım

30%
40%
30%
Project Project (3 Deliverables) 30%
Midterm Midterm 40%
Final Final 30%

Önerilen kaynaklar 4 kitap

📕
Zorunlu
Fundamentals of Business Process Management
M. Dumas, M. La Rosa
J. Mendling · H. Reijers
📖
Önerilen
Business Process Reengineering: Automation Decision Points in Process Reengineering
S. Mohapatra
2013 · Springer
📖
Önerilen
Business Process Change. A Guide for Business Managers and BPM and Six Sigma Professionals
P. Harmon
2007 · Morgan Kaufmann
📖
Önerilen
Systems Analysis and Design
Tilley, Rosenblatt
2016 · Course Technology

Haftalık müfredat 14 hafta

Hafta 1
Introduction to business processes and Business Process Management
Hafta 2
Process types and industry/product/service classifications and diagnosing a process
Hafta 3
Process mapping and types of information captured in a process map
Hafta 4
Tools for business process design
Hafta 5
Essential process modelling in Business Process Modelling Notation (BPMN)
Hafta 6
Advanced process modelling in BPMN
Hafta 7
Quantitative process analysis
Hafta 8
Process metrics and basic process theory
Hafta 9
Quantitative process analysis (introduction to queuing & simulation)
Hafta 10
Qualitative process analysis
Hafta 11
Process re-design
Hafta 12
Implementing process improvement and integrating process improvement to the organization
Hafta 13
Emerging Business Process Engineering (BPE) applications
Hafta 14
Project Presentations

🤖 GenAI politikası

You ARE ALLOWED to use GenAI tools while preparing your project reports, with the condition that you clearly specify with text coloring the parts of the document that were generated by AI, and adding a discussion paragraph to the end of every section that GenAI was used explaining the prompts that were used to generate the text and how you edited the text to be a part of your overall text flow. If a section or sections of your document were generated by AI and you used them without clearly indic

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⚠️ FZ engelleyen şartlar

In order to qualify for the Final exam, students should [have more than 80% of attendance] AND [collect at least 20 points from 70 points before the Final exam].* It should be noted that the FZ grade may affect students' scholarships. It is recommended to visit the regulations page published by Bilkent University once again. Bilkent regulations: http://w3.bilkent.edu.tr/bilkent/scholarships/

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