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CTIS 285

Hospitality Industry Computerization

This is essentially a hands-on lab course where you learn to run a hotel front office through OPERA, the property management system used across most of the real industry. You'll spend the semester inside a simulated property working the full guest cycle, building reservations and profiles, checking guests in, posting charges and payments at the cashier, and closing the day, with the bulk of your grade coming from practical skill exams rather than written ones. It sits in the CTIS hospitality track as the bridge between general MIS concepts and the domain-specific software you'd actually touch in a front-desk or systems role at a hotel chain.

Kredi3ECTS5BölümInformation Systems and TechnologiesKoordinatörGüneş Karamullaoğlu

→ STARS müfredatı (resmi syllabus)

Haftalık müfredat 14 hafta

Hafta 114–20 Eyl

Derse Giriş: Rooms Division ve Guest Cycle

Introduction to the Course: Rooms Division Operations, Guest Cycle

rooms division operationsguest cycle

Hafta 221–27 Eyl

Otelcilikte OPERA PMS ve profil yönetimi

Introduction to Hospitality Industry Property Management Systems, Brief information about OPERA as a PMS. Parameters: Department Codes, Cashiers, User Groups, Users, RESERVATIONS: (except: Blocks, Confirmation, Registration Forms, Calendar). PROFILES: Creating & Editing & Merging INDIVIDUAL PROFILES, More Fields, Statistics & Info PROFILES: Creating & Editing TRAVEL AGENCY & COMPANY PROFILES, More Fields, Statistics & Info PROFILE OPTIONS: (except Membership). F1, F8

Property Management SystemsOPERAreservationsprofiles

Hafta 328 Eyl – 4 Eki

Rezervasyon oluşturma ve güncelleme

RESERVATION - New Reservation, F7 UPDATE RESERVATION: F3, More Fields, Cancel, Reactivate RESERVATION OPTIONS: Agency/Company, Negotiated rates, Waitlist, Share reservation

new reservationupdate reservationnegotiated rateswaitlist

Hafta 45–11 Eki

Rezervasyon seçenekleri ve oda yükseltme

RESERVATION -OPTIONS: Deposit, Routing, Fixed Charges, Accompanying, Add On, Alerts, Cancel, Changes, Credit Cards, Confirmation - Room Upgrade (except: Credit cards, Confirmation, IFC Account, Package Option)

depositroutingfixed chargesroom upgrade

Hafta 512–18 Eki

Rezervasyon tekrarı ve front desk işlemleri

RESERVATION: REVIEW EXERCISE FRONT DESK: ALL TABS are covered FRONT DESK - ARRIVALS, Room Assignment (F3), Walk- in, Check-in

front deskarrivalsroom assignmentcheck-in

Hafta 619–25 Eki

Front Desk: In House İşlemleri ve Seçenekler

FRONT DESK: IN HOUSE: Cancel Check -in, FRONT DESK - OPTIONS: Room Move, Reg Card, Billing, Messages, Privileges

front deskcancel check-inroom movereg card

Hafta 726 Eki – 1 Kas

Birinci midterm için alıştırma tekrarı

Review Exercise MIDTERM 1

review exercisemidterm 1

Hafta 82–8 Kas

Cashiering işlemlerinde messages, traces, accounts

Messages, Traces, Accounts( will be covered during Cashiering transactions)

messagestracesaccountscashiering transactions

Hafta 99–15 Kas

Cashiering: Posting ve Payment İşlemleri

CASHIERING: (except Quick Check out) Introduction to Money Related Transactions CASHIERING- BILLING: Posting, Posting Correction, Options, Screen View, Window Transfer, (except Folio) CASHIERING - BILLING: Payment, Payment Correction, Paid Out

posting correctionwindow transferpayment correctionpaid out

Hafta 1016–22 Kas

Cashiering: Front Desk In-house Accounts

CASHIERING- BILLING: Right click FRONT DESK In house ACCOUNTS

cashieringbillingfront deskin house accounts

Hafta 1123–29 Kas

Gün sonu işlemleri ve cashiering

END of DAY Requirements before N/A (Menu / Check out and Check in must be 0) Perform N/A System changes after N/A (Room charge, Fixed charge, Date, etc.) CASHIERING: Billing: Posting Corrections, Payment, Interim Bill CASHIERING: PASSER - BY

END of DAYcheck-in ve check-outcashieringinterim bill

Hafta 1230 Kas – 6 Ara

Midterm 2 tekrar alıştırması

REVIEW EXERCISE MIDTERM 2

midterm 2review exercise

Hafta 137–13 Ara

Cashiering: Check-out ve Batch Posting

CASHIERING: Billing: Check Out : Early Departure, Advance Bill, C/O corrections CASHIERING --> FAST POSTING, CASHIER FUNCTIONS, BATCH POSTING

early departureadvance billfast postingbatch posting

Hafta 1414–20 Ara

Quick keys ve house status

QUICK KEYS, HOUSE STATUS

quick keyshouse status

Değerlendirme 100% · 5 adım

25%

10%

25%

30%

10%

Midterm:Practical (skills) Midterm Exam 1, Midterm Exam 2 50%

Quiz Quiz 10%

Final:Practical(skills) Final Exam 30%

Homework Attendance, Participation & HW 10%

en büyük tek kalem %30 · sınav ağırlığı %90 · 12 dönem ortalaması 2.57 (115 öğrenci) nasıl hesaplanıyor

Bu dersi alınca · 6 öğrenme çıktısı

Identify the key functions of the Front Office Operations and the relevant components surrounding it within the overall running of a tourism and hospitality enterprise.Quiz
Explore the role of information in operational and management decision making in the hotel industry.Midterm Exam 1, Quiz, Midterm Exam 2, Final Exam, Attendance, Participation & HW
Apply and gain skills and competencies necessary to seek employment in front office supervision and management.Midterm Exam 1, Quiz, Midterm Exam 2, Final Exam, Attendance, Participation & HW
Experience the use of an electronic PMS (property management system) and utilize how front desk/front office fits into this system.Midterm Exam 2
Show effective use of a front office reservation system for doing daily operations, handling reservations, checking guests in and out, assigning rooms and managing room inventory, accommodating the needs of in-house guests, and handling accounting and billingMidterm Exam 1, Midterm Exam 2, Final Exam
Interpret, analyze and communicate the guests' personal and financial data and guests’ requests for a service in need of reporting to management for operational and tactical level decisionsFinal Exam, Attendance, Participation & HW

Bilkent'in resmî syllabus'ünden. Sağdaki etiket o çıktının hangi değerlendirmeyle ölçüldüğünü söylüyor.

🤖 GenAI politikası

Students may use AI for research purposes, but any assessment document (homework, quiz, midterm, etc.) created by AI only and without the students own intellectual/cognitive capacity, will receive zero credit and may be subject to disciplinary action.

Ders notları · henüz yok

CTIS 285 için defter ekibi henüz not yazmadı.

İlk dosyayı sen atarsan: not, slayt, geçmiş sınav, çözüm, cheat-sheet, ne varsa. defter ekibi öğrenci paylaşımlarından bu dersin notlarını yazar. Drive linki / PDF / ZIP, hepsi olur.

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Geçmiş GPA dağılımı 12 dönem · ort. 2.57

Dönem	Course CPA
2025-2026 Fall	2.71	1 sec · 10 öğr
2024-2025 Fall	2.33	1 sec · 9 öğr
2024-2025 Spring	2.54	1 sec · 11 öğr
2023-2024 Fall	2.89	1 sec · 9 öğr
2023-2024 Spring	2.41	1 sec · 10 öğr
2022-2023 Fall	2.49	1 sec · 9 öğr
2021-2022 Spring	2.00	1 sec · 9 öğr
2020-2021 Fall	2.95	1 sec · 6 öğr
2020-2021 Spring	2.83	1 sec · 6 öğr
2019-2020 Fall	2.73	1 sec · 11 öğr

Aggregate course GPA · Bilkent STARS'tan public data. Hoca-bazlı per-section detayı için STARS evaluation report →. Öğrenci anket cevapları KVKK kapsamında defter'de tutulmaz. Tüm derslerin ortalamaları →

Bu dönem · 2026-2027 Güz · 1 şube · 15 kontenjan

haftada 3 saat ders

Haftalık ızgarada 4 saat görünüyor, kayıt sistemi dersi 3 saat yazıyor. Aradaki 1 saat yedek saat: Bilkent programlarında derse genelde bir fazla saat ayrılır ve çoğu zaman kullanılmaz. Hangisinin düşeceği dönem başlayınca belli olur.

Güneş Karamullaoğlu

Pzt10:30–12:20RE-107Çar15:30–17:20RE-107

kişilik

programıma ekle → CGPA'ya ekle kayıt tarihleri

Her dönem açılıyorSon yıllarda 7 güz ve 5 bahar döneminde açılmış. Kaçırırsan bir sonraki dönem tekrar bulabilirsin.

⚠️ FZ engelleyen şartlar

- If you fail to attend 10 classes from the beginning of the

Hocalar 1 bu dönem · 1 geçmiş

Bu dönem (2026-2027 Fall) · 1 section

Güneş Karamullaoğlu

Geçmişte ders veren (1 kişi)

Güliz Bolat

Bu ders 2 bölümün müfredatında zorunlu.

Turizm ve Otel İşletmeciliği2. sınıf BaharTurizm ve Otel İşletmeciliği4. sınıf Bahar

Kutulardaki sınıf ve dönem, o bölümün müfredatının dersi hangi sırada önerdiği. Dersin fiilen hangi dönem açıldığı ayrı bir şey.