Managing Systems Effectively

Managing a modern business means coordinating operations, supply chains, people, and information so that value actually gets created rather than lost to variability and misaligned incentives — this course gives you the operational lens to see how those pieces fit together. You'll work through HBS and INSEAD cases (Wriston, Zara, Kristen's Cookies, Dragonfly) alongside the Cachon-Terwiesch operations text, with a term project and homework that push you to apply tools like process analysis, capacity planning, and revenue management to real firms. Designed for EMBA students who already manage teams, it bridges the strategy and finance courses by grounding them in the day-to-day mechanics of execution, which is usually where strategies succeed or quietly fall apart.